Please contact our customer service within 24 hours at support@maxelart.com

You can contact our after-sales service email.Email:support@maxelart.com

We're proud to say we have shipped metal prints to thousands of happy customers around the world! Check out our reviews page here. All orders are placed on a SSL secure checkout page. Your payment information is encrypted and does not get stored on our server.

Please reach out to us if your order is damaged or lost in transit. We will give a solution after verifying whether the order is damage.Email:supprt@maxelart.com

We ship orders DHL,USPS, UPS.

Check Tracking Information FirstVerify the delivery status and confirm if the item was marked as delivered but you never received it, or if the package shows signs of damage.Contact us at support@maxelart.comReport the issue immediately using your order number and shipping details.Provide photos of the damaged item/package (if applicable) or a screenshot of tracking showing "delivered" (if lost).Maxelart will investigate and offer solutions like a replacement, refund, or partial compensation.File a Claim with the Shipping CarrierIf the item is lost, contact the carrier (e.g., USPS, UPS, FedEx) directly. They may require a formal claim and proof of purchase.For damaged items, keep the original packaging and request a carrier inspection.

It is estimated that the product will be delivered to you within 3-5 working days.